Terms of service

Welcome to Trivana Travels .

By using our website, booking services, or participating in our tours, you (“customer,” “traveler,” “you”) agree to the following Terms and Conditions.

Please read them carefully before making any booking or purchase.

1. General Terms

  • These terms govern all travel bookings, payments, and services provided by Trivana Travels.

  • By booking with us, you acknowledge that you have read, understood, and agreed to these terms.

  • Trivana Travels reserves the right to modify or update these terms anytime without prior notice.

2. Booking Policy

  • Bookings can be made online, through our authorized agents, or directly via email/phone.

  • A booking is confirmed only after receipt of advance payment and confirmation email from Trivana Travels.

  • All travelers must provide accurate personal information (name, ID, contact details) during booking.

  • Incorrect or incomplete information may lead to cancellation without refund.

3. Payment Terms

  • Advance payment (as specified in the package details) is required to confirm any booking.

  • Full payment must be made before the travel start date unless otherwise mentioned.

  • Payments can be made via credit/debit card, UPI, bank transfer, or other approved methods.

  • Any payment processing fees or currency conversion charges are borne by the customer.

4. Pricing and Inclusions

  • All package prices are quoted in Indian Rupees (INR) unless otherwise specified.

  • Prices are subject to change due to currency fluctuations, fuel surcharges, or government taxes.

  • Package inclusions (like hotels, meals, transfers, sightseeing) are mentioned in the itinerary.

  • Anything not specifically mentioned under “Inclusions” is considered an “Exclusion.”

5. Cancellations and Refunds


Please refer to our separate Return & Refund Policy for full details.

Key points:

  • Cancellations made 30+ days before travel date → 80% refund (after deductions).

  • Cancellations within 7 days → No refund.

  • No refund for unused services, early departures, or “no-shows.”


If cancellation occurs from Trivana Travels’ side (due to natural calamities or operational issues), a full refund or future travel credit will be provided.

6. Modifications / Rescheduling

  • Changes to bookings (dates, travelers, destinations) depend on supplier availability.

  • Additional charges may apply for modifications.

  • Requests for rescheduling must be made at least 10 days before departure.

7. Travel Documents and Responsibilities

  • Travelers are responsible for carrying valid travel documents (passport, ID, visa, permits, etc.).

  • Trivana Travels is not liable for losses due to invalid or missing documents.

  • Travelers must comply with all destination laws and regulations.

8. Health, Safety & Insurance

  • It is the traveler’s responsibility to ensure they are medically fit for travel.

  • We strongly recommend obtaining travel insurance (covering health, trip cancellation, and baggage).

  • Trivana Travels shall not be responsible for any injury, illness, accident, or loss during the trip.

9. Behavior and Conduct

  • Travelers are expected to behave respectfully towards co-travelers, guides, and locals.

  • Any misconduct, damage, or unlawful behavior may result in termination of services without refund.

  • The company reserves the right to refuse service to anyone violating terms of conduct.

10. Limitation of Liability

  • Trivana Travels acts as an intermediary between travelers and service providers (airlines, hotels, transport, etc.).

  • We are not responsible for acts, delays, or negligence of third-party vendors.

  • In case of force majeure events (natural disasters, political unrest, pandemic restrictions), Trivana Travels shall not be held liable for trip cancellations or delays.

11. Intellectual Property

  • All content, photos, videos, and materials on Trivana Travels’ website are owned by the company.

  • Unauthorized use, reproduction, or distribution of any material is strictly prohibited.

12. Privacy and Data Protection

  • Your privacy is important to us.

  • All personal data collected is handled as per our Privacy Policy, available on our website.

13. Governing Law

  • These Terms and Conditions are governed by and interpreted in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of courts located in [Insert City, e.g., New Delhi, India].

14. Contact Us


For any questions, concerns, or clarifications about these terms, please contact us:


📧 info@traveltrivana.com

📞 +91-9111222035

🏢 Trivana Travels